Field Collections Agent (Full & Part Time) are currently looking for experienced Field Collection Agents to reconnect with non-paying customers with face to face visits. At there will be plenty of scope for progression as we have rapid growth plans over the next 12 months.

The ideal candidate will have previous experience working within a Field Agent Collection role, and should have excellent communication, IT and organisational skills along with the ability to work to within regulatory requirements. You must have your own vehicle and be willing to travel to locations within a 50 mile radius of Stockport.

Duties and Responsibilities:

  • Door to door collections following up overdue accounts to reconnect customer with our in house customer care team
  • Establish reasons for non-payment, assess what has changed in customers circumstances and advise of forbearance options available
  • Contribute towards collections strategy and ensure accomplishments fall in line with regulatory compliance measures and deliver against business needs
  • Manage own workload and prioritise it based on geographic area to ensure productivity
  • Required to report full analysis on a daily basis
  • Required to follow company policies and procedures at all times

Skills/ Qualifications/ Experience Required

  • Be professional at all times ensuring data protection
  • Excellent communication skills
  • Ability to empathise with customers struggling to make re-payments
  • Previous experience in door to door debt collection/recovery would be beneficial
  • Must have at least 1 year’s experience in a similar role
  • Strong negotiation skills required
  • Must have own car with full clean driving license
  • Be able to work on own initiative

Please state whether you are interested in full or part time hours when applying


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