Customer Care Agent (Collections)

Role: Customer Care Agent (Collections)
Location: Wilmslow
Hours: Zero hours occasional & flexible evening shifts
Salary: £8.60per hour
Shift Patterns: Flexible evening shifts

Are you looking to earn some extra cash on a flexible working basis? We have vacancies available for occasional workers to work as many or as little hours per week.

This is a fantastic opportunity to join one of the fastest growing companies in the Financial Services industry. is a privately owned and funded lender specialising in unsecured loans from 12 to 24 months.

As part of our in house Collections Team you will be working towards set KPI’s whilst working on an inbound and outbound dialler system you will be carrying out a wide range of duties from courtesy calls, to solicitation advances, debt collection and finally resolving general enquiries from our diverse range of existing customers.

Primary Responsibilities:

  • Carrying out courtesy calls to existing clients via our inbound and outbound dialler system.
  • Discuss with existing clients, their financial situation with a view to reaching a desirable outcome for both the company and client in line with the Companies TCF policy and FCA guidelines.
  • Carrying out thorough income and expenditure assessments with all clients who are in or expect to be in financial difficulty
  • Carrying out courtesy calls to existing clients who are currently on payment promises.
  • Dealing verbally and in writing with third party businesses who are acting on behalf of their customers.
  • Using our in house bespoke CRM, taking loan repayments and setting up new payment promises for existing clients.
  • Customer Service, dealing with any inbound enquiries via email or telephone.
  • Applying guidelines and regulations set by the FCA to day to day duties.
  • Ad hoc duties requested by the Team Leader

Personal Specification

The ideal candidate would have, but not limited to, the following experience and knowledge:

  • Must be highly organised and motivated
  • Have a proactive approach to their day to day duties
  • Experience with working on CRM’s and Microsoft packages
  • Have a excellent telephone manner
  • Previous experience within financial services, ideally within a Customer Care role and particularly within an FCA regulated environment
  • Be able to work in a team as well as own their own initiative
  • Understanding of working with vulnerable customers.
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